Terms and Conditions for Mister Smash Burgers

Effective Date: August 12, 2026

Welcome to Mister Smash Burgers! These Terms and Conditions (“Terms”) govern your use of our website, mobile ordering applications, loyalty programs, text messaging services, and in-person dining services across all Mister Smash Burgers locations.

By accessing our site, placing an order, or joining our rewards program, you agree to these Terms. If you do not agree, please refrain from using our digital services.

1. General Ordering & Pickup/Delivery Terms

We strive to make every burger experience top-tier, but a few rules apply to keep operations running smoothly across all our locations:

Order Placement & Accuracy: Please double-check your order items, pickup/delivery time, and selected restaurant location before checking out. Once an order hits our kitchen grill, adjustments or cancellations may not be guaranteed.
Pricing & Availability: All menu items, promotions, and prices are subject to change without prior notice. Item availability may vary by location.
Pickup Obligations: You are responsible for picking up your food within the estimated time frame provided at checkout. We are not responsible for cold food or compromised quality if orders are picked up significantly late.
Third-Party Delivery: Deliveries fulfilled by third-party partners (e.g., DoorDash, UberEats, Grubhub) are subject to those specific platforms’ terms, delivery windows, and driver availability.

2. Payment Terms & Refunds

Payment Processing: Payment must be made in full at the time of placing an online or app order. We accept major credit cards and authorized digital payment methods.
Refund Policy: If there is an issue with your order (missing items, incorrect preparation, or quality concerns), please contact the specific Mister Smash Burgers location where the order was placed or reach out to our customer support immediately. Refunds, store credits, or replacements are evaluated on a case-by-case basis.

3. Mister Smash Rewards Program

Eligibility & Accounts: You must be at least 18 years old (or the age of majority in your jurisdiction) to create a rewards account. Account credentials must be kept confidential.
Point Accumulation & Expiration: Rewards points, perks, and promotional offers carry no cash value, are non-transferable, and may expire according to specific program rules posted in the app or website.
Program Changes: We reserve the right to modify, suspend, or terminate the rewards program or point values at any time without prior notice.

4. Text Messaging (SMS) Terms

By opting into our SMS communications or text club, you agree to receive automated transactional and marketing text messages from Mister Smash Burgers.

Opt-Out: Text STOP to any message to unsubscribe at any time.
Support: Text HELP for support or email us at here
Rates & Limits: Standard message and data rates may apply. Frequency varies.
For full SMS data privacy practices, please review our Privacy Policy.

5. Intellectual Property

All content on this website and our digital platforms—including logos, menu names, branding, text, graphics, images, and software—is the property of Mister Smash Burgers and is protected by intellectual property laws. You may not copy, reproduce, distribute, or display any content without explicit written permission from us.

6. Acceptable Use & Conduct

When using our website or mobile channels, you agree not to:

Submit false, fraudulent, or speculative orders.
Interfere with or disrupt the security or performance of our servers or network.
Use automated tools (bots, scrapers) to extract data from our online platforms.
Post or transmit harmful, offensive, or malicious content.

7. Limitation of Liability & Disclaimers

Service Availability: Our digital platforms are provided on an “as-is” and “as-available” basis without warranties of any kind. We do not guarantee uninterrupted or error-free site operation.
Food Allergies & Health Warnings: We make every effort to identify ingredients, but cross-contamination can occur in open commercial kitchens. Customers with severe food allergies must exercise caution and notify staff directly before placing an order.
Limitation: To the fullest extent permitted by law, Mister Smash Burgers and its affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our services or website.

8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the state in which the Mister Smash Burgers corporate headquarters operates, without regard to conflict of law principles. Any legal action or proceeding related to these Terms shall be brought exclusively in the applicable state or federal courts.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The updated version will be posted on this page with a revised “Effective Date.” Continued use of our site or services after changes take effect constitutes acceptance of the updated Terms.

10. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

Email: click here

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