Privacy Policy for Mister Smash Burgers

Effective Date: August 12, 2026

At Mister Smash Burgers (referred to as “we,” “us,” or “our”), we respect your privacy as much as we respect a perfectly seared patty. This Privacy Policy details how we collect, use, and protect your information across all of our restaurant locations, our website, online ordering portals, mobile applications, and text messaging programs.

1. Information We Collect

We collect personal information to process your orders, reward your loyalty, and provide a seamless dining experience across all Mister Smash Burgers locations.

Contact & Identification Data: Name, email address, phone number, physical delivery address, and birthday (for sweet loyalty perks).
Order & Transaction Data: Items purchased, location visited, order frequency, delivery instructions, and payment card details (processed securely via PCI-compliant payment gateways—we do not store raw card numbers on our local servers).
Location Data: GPS location or zip code (with your permission) to direct you to the nearest Mister Smash Burgers joint.
Digital & Technical Data: IP address, browser type, cookies, device identifiers, and abandoned cart data (if you start an online order but get distracted before checkout).

2. How We Use Your Information

We use your data to keep the burgers flipping and the orders flowing:

Fulfilling online pickup, delivery, and dine-in orders across our locations.
Managing our Mister Smash Rewards loyalty program.
Improving menu offerings, app performance, and local store operations.
Communicating important updates, order status, customer support, and marketing promotions.

3. Text Message (SMS) Compliance & Disclosures

By opting into the Mister Smash Burgers Text Club, SMS notifications, or online order updates, you agree to the following terms, structured in compliance with the TCPA (Telephone Consumer Protection Act) and wireless carrier regulations:

Express Consent & Opt-In: You will only receive promotional marketing text messages if you explicitly opt-in (e.g., checking an unchecked box on our web form, entering an in-store text-to-join keyword, or signing up during online checkout). Consent is not a condition of purchasing any burgers or meals.
Message Types: Messages may include order confirmation/status alerts, exclusive promo codes, special menu drops, abandoned cart reminders, and location-specific deals.
Message Frequency: Message frequency varies based on your interaction with us, but promotional messages typically do not exceed 4–6 messages per month.
Rates & Charges: Message and data rates may apply depending on your mobile carrier plan.
How to Opt-Out (STOP): You can cancel the SMS service at any time by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. Upon sending STOP, you will receive one final confirmation text acknowledging your removal.
Help & Support (HELP): For assistance or questions regarding our text program, reply HELP to any message or contact us at privacy@mistersmashburgers.com.
Strict SMS Privacy Guarantee: Your mobile opt-in data and consent status will NEVER be sold, rented, or shared with third parties or affiliates for their own marketing purposes. We only share SMS consent data with our direct communications service providers (e.g., SMS platforms and network operators) solely to execute and deliver our messaging services to you.

4. Third-Party Sharing & Services

We share information only as necessary to run a multi-location restaurant operation:

Restaurant Operations Partners: Online ordering software platforms, Point of Sale (POS) systems, third-party delivery services (e.g., DoorDash, UberEats), and secure payment processors.
Service Providers: Cloud hosting, analytics, and marketing execution platforms bound by strict confidentiality agreements.
Legal Requirements: If mandated by law enforcement, court order, or to protect the safety and rights of our guests, staff, or locations.

5. Cookies & Online Tracking Technology

Our website uses cookies, web beacons, and tracking pixels to analyze site traffic, remember your preferred restaurant location, and optimize the ordering experience. You can disable cookies through your browser settings, though some online ordering features may not function correctly as a result.

6. Data Security & Retention

We enforce administrative, technical, and physical safeguards to keep your personal data safe from unauthorized access or disclosure. We retain personal information only as long as required to fulfill order processing, resolve disputes, maintain loyalty records, and comply with legal requirements.

7. Children’s Privacy

Our website and mobile ordering tools are intended for general audiences and are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13.

8. Your Privacy Rights & Choices

Depending on where you reside, you may have the right to access, correct, or request the deletion of the personal information we hold about you. You may also opt out of promotional emails at any time using the “Unsubscribe” link at the bottom of our emails.

To exercise any of these privacy rights, contact us using the details below.

9. Contact Us

If you have questions, feedback, or privacy requests regarding this Privacy Policy or any of our Mister Smash Burgers locations, please drop us a line:

Contact us here

Craving bold flavor fast? Mr. Smash Burger serves up juicy, house-blend smash burgers with diced onions, pickles, melted cheese, and toasted artisan buns, all made fresh and fast with a smile. 5 South Florida Locations to pick from!